Refund Policy
Returns & Refunds
🕒 Return Window
We accept returns within 30 days of receiving your order.
✅ Return Requirements
To qualify for a return, your item must:
- Be unused, unworn, and in its original condition.
- Have all original tags attached and come in the original packaging.
- Include proof of purchase (your order number).
Items that have been worn, damaged, altered, or returned without authorization will not be accepted.
📦 How to Start a Return
- Contact Us
Email our customer support team at service@huizei.com to request a return. - Ship Your Return
Use a trackable shipping service to send your package to the address below: - Address: Novus Commerce Inc
400 N MAIN AVE STE 206, SIOUX FALLS, SD 57104 - Note：Customers are responsible for return shipping costs.
No restocking fee will be charged.
Keep your shipping receipt for reference.
💰 Refunds
Once your returned item is received and inspected, we’ll notify you of the approval status.
- If approved, refunds are processed within 7 business days of receiving your return.
- The funds will be credited to your original payment method within 5 business days after processing.
💲 Refund Amount
- Orders without discounts or promotions will receive a full refund of the item price.
- Shipping and insurance fees are non-refundable.
- Orders purchased during sales or promotions may have adjusted refund amounts.
For detailed assistance, please contact our support team.
⚠️ Important Notes
- Unauthorized returns may not be accepted.
- We are not responsible for parcels lost or damaged during return shipping.
Always use a trackable service and save your receipt. - This policy applies only to purchases made directly from the huizei website.
📧 Need Help?
If you have any questions about returns or refunds, please contact us:
service@huizei.com